FAQ
How do I check my Vanilla Prepaid balance?
Visit vanillaprepaid.com and click "Check Balance", or call 1-833-322-6760. You'll need your 16-digit card number and 3-digit CVV.
Why is my card being declined?
Common reasons: card not activated, insufficient funds, billing postal code not registered, or merchant doesn't accept prepaid cards.
Can I use my card online?
Yes. Register your name, address and postal code at vanillaprepaid.com first to enable online purchases.
How do I register my card?
Go to vanillaprepaid.com or call 1-833-322-6760 to register your name, address, and postal code with your card.
Can I reload my Vanilla Prepaid card?
Non-reloadable Vanilla cards cannot be reloaded. Reloadable cards can be topped up at participating retailers.
What do I do if my card is lost or stolen?
Call 1-833-322-6760 immediately to report the card and request a replacement if eligible.
Are there fees on the card?
Some cards have monthly maintenance fees after a period of inactivity. Check the terms that came with your card.
Can I use my card at an ATM?
Some Vanilla cards allow ATM cash withdrawals. Check your card terms. A fee may apply.